Customer - centric care
to nurture loyalty Free up your reception - be more hands on
Our Customer Service team provides excellent service experience to all guests with existing reservations. The team are trained to always attempt up-selling where possible to help maximise revenue for our clients. Our dedicated Customer Service desk, are always on hand to deal with non-revenue related calls.
CRS is available in various flexible models to support your reservations strategy. Whether you are looking for over-flow support or new bookings handled, our agents adapt to your needs.
We connect with all major Property Management Systems (PMS) and ensure efficient and flexible management of both new and existing bookings.
Our Customer Service team provide excellent service guest experience to all callers. We pride ourselves on customer satisfaction when helping with existing reservation queries.
Our Training & Quality Assurance Programme provides training for new and current employees, on PMS, phone skills and customer service to ensure consistent quality.
Maximising Booking Revenue
Our team upsells at every chance to maximise revenue for our clients and to consistently achieve an individual overall ABV (Average Booking Value) of more than €220.00.
Our sophisticated reporting includes key performance indicators such as lost calls analysis, conversion rate and call volume reports.
View our other solutions
All our solutions are interconnected to optimise your hotel's performance and help you get the most out of your partnership with us.